Consultancy services
Practical consultancy for housing operations
We work inside your organisation, not around it, and leave behind processes, evidence and capability that stay in place.
Where we add value
Services built around your pressures
Every engagement starts with a short scoping conversation, so the work is shaped around the outcome you need rather than a fixed package.
Operating model review
Map how work actually flows through your teams, and remove the duplication and rework that slows delivery.
Service charge assurance
Check apportionments, budgets and reconciliations against the leases and legislation that govern them.
Lean Six Sigma improvement
Run structured DMAIC projects on the processes that drive cost, complaints and missed deadlines.
Performance and reporting design
Build the measures, dashboards and commentary your board needs, from data you already hold.
Procurement and contract assurance
Review specifications, contracts and supplier performance so value is proven, not assumed.
Change and implementation support
Stay alongside your teams through the transition, from mobilisation to steady-state operation.
Process improvement
Process mapping and Lean Six Sigma
We map the end-to-end process with the people who run it, then use structured DMAIC projects to remove the waste that sits between a resident's request and a resolved outcome.
- Value stream maps that show where time and cost are genuinely lost.
- Root-cause analysis on the issues that keep returning to your inbox.
- Improvement plans with named owners, clear measures and review dates.
Board reporting
Board and executive recommendations
Findings are written for the room that has to act on them: concise papers, evidenced options and a clear recommendation, with the implications of each choice set out plainly.
- Board-ready papers that set out options, costs and risks side by side.
- Assurance packs that hold up to audit, regulator and resident scrutiny.
- Executive briefings that leave your leadership team able to decide with confidence.
Let's scope your consultancy project
A short conversation is usually enough to tell whether we are the right fit for the work.
Book a consultation